Privacy Policy

Last updated: May 23, 2026

Multilingual Reception ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, or use our AI receptionist services.

1. Information We Collect

Information you provide directly

• Contact form submissions: name, email address, business name, phone number (optional), and the contents of your message.
• Service inquiries: details you share when discussing service for your business or practice.

Information collected through our AI receptionist service (for client businesses)

• Caller information: phone numbers, names, requested services, appointment preferences, and other details provided by callers to our client's businesses.
• Call recordings and transcripts: audio and text records of conversations between callers and our AI receptionist.
• Message content: SMS messages sent or received through the service.

Automatically collected information

• Standard web analytics: pages visited, browser type, approximate location based on IP, referring website.
• Cookies for basic site functionality.

2. How We Use Information

We use the information we collect to:

• Respond to your inquiries and provide requested information about our services.
• Deliver our AI receptionist service to client businesses, including answering calls, sending appointment confirmations, and providing call summaries to business owners.
• Send SMS messages related to your inquiry, service updates, or appointment confirmations (only with your consent).
• Improve our services through anonymized analysis of call patterns and outcomes.
• Comply with legal obligations.

3. SMS Messaging Policy

Opt-in: By submitting our contact form or calling our number and consenting verbally, you agree to receive SMS messages from Multilingual Reception. These messages may include appointment confirmations, service updates, demo information, follow-ups related to your inquiry, and notifications about your account.

Frequency: Message frequency varies based on your interaction with us. Typical interactions may include 1-5 messages per inquiry.

Opt-out: You can opt out of SMS messages at any time by replying STOP to any message you receive. You will receive a confirmation message and will not receive further SMS communications unless you opt back in.

Help: Reply HELP to any SMS message for assistance, or contact us at contact@multilingualreception.com.

Carrier disclaimer: Message and data rates may apply. Multilingual Reception is not responsible for any charges from your mobile carrier.

No sale or sharing of mobile information: We do not sell, rent, or share your mobile phone number or SMS opt-in data with any third party or affiliate for marketing or promotional purposes. Your mobile information is used only for the communication purposes described above.

4. How We Share Information

We share information only as needed to operate our services:

• Service providers: trusted vendors that help us operate (e.g., Twilio for telephony, Synthflow for AI voice processing, Anthropic for language processing, Stripe for billing). These providers are bound by confidentiality and data protection agreements.
• Our business clients: when callers reach our AI receptionist deployed for a client business, the call information is shared with that client business as part of the service.
• Legal requirements: we may disclose information if required by law, subpoena, or to protect our legal rights.

We do not sell your personal information to third parties.

5. Data Retention

• Contact form submissions: retained for up to 2 years for follow-up and business records.
• Call recordings: retained for up to 90 days unless required longer by client agreement.
• Call transcripts and summaries: retained for up to 12 months.
• SMS opt-in records: retained for as long as required by law.

6. Data Security

We use industry-standard security measures including encryption in transit, secure cloud hosting, restricted access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information.
• Opt out of certain uses of your information.

To exercise any of these rights, email us at contact@multilingualreception.com.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

For any questions about this Privacy Policy or how we handle your information, contact us:

• Email: contact@multilingualreception.com
• Phone: +1 (765) 676-2406
• Address: Indianapolis, IN